FAQ

Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Do you really offer free delivery across the UK?

Yes! We offer 100% Free Standard Delivery on all orders shipped within the United Kingdom, with no minimum spend required. The price you see on the product page is exactly what you pay at checkout.

How long will my UK delivery take?

Enjoy FREE shipping on every UK order, with no minimum spend required. Orders are processed within 1–2 business days and delivered by Royal Mail in 5–8 business days. Once your order has been dispatched, you'll receive a tracking number so you can follow your delivery every step of the way.

How can I track my order?

As soon as your parcel is handed over to our courier, we will email you a tracking link. You can use this link to track your shipment directly on the courier's portal. Please allow up to 24 hours for the tracking number to go live.

What payment methods do you accept?

We accept all major UK payment options, including Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, and Google Pay.

What is your return policy for UK customers?

We offer a 30-day return policy. Items must be returned unused, in their original packaging, and in a resellable condition. Customers are responsible for the cost of return shipping unless otherwise stated in our return policy.

How do I place an order?

Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!

Are the products shipped from the UK?

Our products are shipped from our international fulfilment partners rather than from the UK. Delivery is available across the UK, and once your order has been dispatched, you will receive tracking information so you can follow your parcel throughout its journey.